Returns & Exchanges
Returns & Exchanges
We want you to be happy with your order and your experience shopping Kittypod.com.
If you are not fully satisfied with your order, you may return your order within 30 days of your receipt of merchandise for a full refund of the purchase price less shipping fees. Purchases requested to be returned for anything other than manufacturing defects are subject to a 20% restocking fee. Please see below for exceptions:
Important: All returns require pre-authorization. Please contact us in order to receive complete instructions on returning goods. Do not ship your items back to the original shipper. If you simply "return to sender" your order will not be recognized as a return.
Once we receive your request for return please allow 1-2 weeks for processing. Refunds are made in the same form as the original payment or by store credit. You will be refunded the full purchase price of the item (including tax if applicable) less shipping fees.
Here are the exceptions and clarifications for return of an item:
- 1. Corrugated cardboard products must be unused, unassembled when applicable, in original packaging and in original condition. Never used by your cat under any circumstances as it is for the benefit of the health of your cat and others that they are protected from the spread of disease. Item must remain free of contamination from your environment ie. perfumes, sprays and any other aerosol products or air fresheners etc.
- 2. All textile products must be unused, unwashed and remain free of contamination from your environment ie. perfumes, sprays and any other aerosol products or air fresheners etc.
- 3. Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
- 4. We cannot accept returns on products that have been customized or personalized for your cat.
- 5. Refusal of an order after an item has shipped will be subject to round-trip return fees and a 20% restocking fee deducted from the purchase price of the item.
- 6. We do not accept returns for International shipments. Please keep in mind that a refusal of an international order after the item has shipped will be considered abandonment of your order, no refunds will be possible.